How it Works

How it works

Standard Monthly: 

This box contains anywhere from 3-5 items each month. We have lots of large and small brands that you may not have had the pleasure of using before.

New Subscribers 

All new subscribers will receive a box in the same month as long as the order is placed before the 12th of the month. If your order is placed after the 12th, your first box will be the following month. 

For example, if you subscribe on May 12th, you will receive a box around the end of the month. The next time you will be charged and receive a box will be in June as renewals happen on the 3rd. If you order on the 13th of the month, your first  box will be shipped the following month. In the example, your first box would be June. Sometimes we do have enough stock to fill boxes in the same month, but this is first come first served and is not guaranteed. 

If you have any questions send us an email.

Favorites boxes are the first box sent to catch you up on past releases that were featured in GroomBox. 

We ship new subscriber boxes out on a monthly basis at the end of month regardless of when your order is placed.

Existing Subscribers 

Renewal dates are on the 3rd of each month. Once the payment is successful, all boxes will ship out by the end of the month. 

If you receive something damaged, please let us know right away so that we can send out a replacement at support@groomboxss.com

Cancellations 

There are a multitude of reasons in which a subscriber may want to cancel. Reach out to us first at support@groomboxss.com and see if there is anything we can do for you. If not, you can cancel your subscription from renewing at any time in your online account. This does not issue a refund, it simply stops the subscription from renewing. 

There are no cancellation fees for monthly subscribers. For those on prepaid subscriptions, we don't offer cancellations, once you place the order we start the process of putting together your box.  We do not offer refunds on cancelled prepaid term subscriptions such as the 3 month one offered now. Your boxes will continue to be delivered until your prepaid subscription runs out. This is because manufacturing is started months in advance for some of our shears.  

Groombox does not offer refunds for any boxes. Damaged items will be replaced with like or similar items. 

REFUSAL OF DELIVERY

If you refuse your GroomBox shipment, we will make 3 attempts to get in touch with you. Refusal of delivery counts as delivery in the eyes of GroomBox. We can reship your package at your cost to you. Otherwise, if no contact is received, no action will be taken by GroomBox other than holding your shipments for reshipment to you. In the event that we refund on refused delivery, actual postage cost will be deducted from your refund and you will be banned for life from GroomBox across all platforms.

Other Refunds 

We do not refund gift cards or account credits into cash under any circumstance. Also, we do not allow returns and refunds of our subscription boxes under any circumstance.  

 If you have any other questions please simply send us an email at support@groomboxss.com and we will assist you.  

About Us

We started GroomBox to provide a better way for groomers to get the supplies and materials they need at a great price with doorstep delivery. As professional groomers ourselves, we know what it is like to work a 60 hour week grooming animals only to have to spend another 5-10 hours a week making bows and accessories for the animals. All of our items are tested in the field before being added to one of our GroomBox offerings. Those items that do not make the cut or are not of acceptable quality or not added to the GroomBox, so you can be sure that each GroomBox is packed with quality merchandise. Each GroomBox ranges in value so we cannot say exactly what the value is for each box. Try out a 1 month box to see what is included or see unboxing reviews of our boxes.

FAQs

When do I get my first GroomBox?

GroomBox orders are shipped by the end of each month. The cutoff date for the shipping of boxes in the same month is the 12th of the month. Initial orders must be placed for subscription boxes by this date or you will not receive your first box until at the end of the next month. 

• What is in each GroomBox?

This varies each month as we work deals with suppliers and OEM manufacturers from around the world. We have ran things such as shears(all sizes and varieties), combs, brushes, shampoos, blades, bows, and more. Each item is tested by our groomers before being added to GroomBox offerings. 

• When are payments processed?

Payments are processed on the 3rd of every month for monthly subscriptions. All plans auto-renew on the 3rd.

• When will my GroomBox arrive?

All Groombox subscriptions are shipped via 2-day shipping(Priority Mail or Fedex 2-day). Check your notifications to see if your box has shipped yet for tracking information.

• Are Groomboxes Refundable?

We do not offer refunds for Groombox subscriptions for any reason. Once you click subscribe we modify our existing orders for the increased demand. If you receive a damaged item we will replace it with a like item or one of similar value if stock does not permit. 

• Do you charge shipping?

Yes, when we first started in 2017 shipping costs were much lower. As of mid-2021 those shipping prices have doubled. We charge a flat $9.99 for 2 day shipping in the United States. No PO boxes please.  

• What if I received a damaged box?

Reach out to us within 24 hours of your item being delivered to notify us so that we can send you a replacement right away.  Email us at support@groomboxss.com

• What kind of brands can I expect?

We use only the best brands that will negotiate with us to get their lines into the GroomBox. We also use private label brands as well that meet our strict quality guidelines. We have some well known name brands in our boxes. Check out our reviews online to see samples of what is included. 

• Can I buy a box as a gift for someone else?

Absolutely! What a great way to show your favorite groomer or family member that you care about the work they do. Not only does GroomBox provide top quality merchandise at an amazing price, you can customize your gift message to the recipeint!

• What about sales tax?

All order to the state of Florida are required to pay 7.5% sales tax. 

• What about foreign orders?

As of right now we are not shipping international due to long transit times. Check back at a later date to see if this has changed.