How it Works

Read below for details on how the process works and what to expect. We are always looking for new products so if you have an idea or are a manufacturer drop us a line at support@groomboxss.com

How it works

We offer two sizes of boxes: Mini box and Standard.  


Mini: 

The mini box is great for pet owners as it will include smaller amounts of what is included in a standard Groombox. No tools or shears or clipper blades will be included. Typically, the mini box will include things to pamper your pet.  No Longer being offered at this time.

Standard Monthly: 

This box contains anywhere from 3-10 items each month depending upon product cost and value. We have brands such as Davis, Millers Forge, Pet Head, Crown, Cindra, Warren London, Furminator, Andis, Double K, custom manufactured items for Groombox, and more! We continue to add new companies and brands in every week.

New Subscribers 

All new subscribers will receive a box in the same month as long as the order is placed before the 12th of the month. If you place your order on the 19th of the month or later, you will not be charged the following month and will get your first box the next month. 

For example, if you subscribe on May 12th, you will receive a box in about a week or so. Boxes ship through the 20th. The next time you will be charged and receive a box will be in June as renewals happen on the 3rd. If you order on the 13th of the month, your first  box will be shipped the following month. In the example, your first box would be June. Sometimes we do have enough stock to fill boxes in the same month, but this is first come first served and is not guaranteed. 

If you have any questions send us an email or contact us on Facebook. 

New subscriber boxes are the same as the boxes that are going out during the month that you sign up on. There is a small chance in which the boxes going out will be the different than what existing customers receive, this solely depends upon our stock after filling existing subscriptions and what goes in each box.  

We ship new subscriber boxes out on monthly basis.

Existing Subscribers 

Renewal dates are on the 3rd of each month. Once the payment is successful, all boxes will ship out by the 20th of the month. 

If you receive something damaged, please let us know right away so that we can send out a replacement at support@groomboxss.com

Cancellations 

There are a multitude of reasons in which a subscriber may want to cancel. Reach out to us first at support@groomboxss.com and see if there is anything we can do for you. If not, you can cancel your subscription from renewing at any time. This does not issue a refund, it simply stops the subscription from renewing. 

If you would like a refund of prepaid charges, YOU MUST SEND US AN EMAIL. 

There are no cancellation fees for monthly subscribers. If you are a on a term plan such as 3, 6, or 12 months, the fee is 30% of your remaining months deducted from the amount of the refund. 

For all cancellations requested via email or Facebook, we must be notified by the 25th of the month prior. If you email us after the 25th of the month prior, we are unable to accommodate these requests and renewal will occur. You can cancel at any time from your online account.

Other Refunds 

We do not refund gift cards or account credits into cash under any circumstance. Also, we do not allow returns and refunds of our subscription boxes under any circumstance.  

Rewards 

Yes, you read that right! We reward our customers. We are continuously trying to improve our box and increase our subscriber base. We send out product surveys via email and if you complete the entire survey you will receive a gift card from Groombox that can be used on things in the shop, for renewals, new signups, or saved indefinitely. Have a lot of friends or professional acquaintances who you think would sign up? We will reward you for this as well. Simply send us an email at support@groomboxss.com   

Reviews 

We appreciate all reviews whether they are good or bad. If you feel like leaving a bad review simply reach out to us first on Facebook or via email first to see if there is anything we can do.    

 If you have any other questions please simply send us an email at support@groomboxss.com and we will assist you.  

 

About Us

We started GroomBox to provide a better way for groomers to get the supplies and materials they need at a great price with doorstep delivery. As professional groomers ourselves, we know what it is like to work a 60 hour week grooming animals only to have to spend another 5-10 hours a week making bows and accessories for the animals. All of our items are tested in the field before being added to one of our GroomBox offerings. Those items that do not make the cut or are not of acceptable quality or not added to the GroomBox, so you can be sure that each GroomBox is packed with quality merchandise. Each GroomBox ranges in value so we cannot say exactly what the value is for each box. Try out a sample box first or simply a 1 month box to see what is included or see unboxing reviews of our boxes.

FAQs

  • What is the ever so elusive Limited Edition GroomBox?

This GroomBox is super special comapred to our regular box. These boxes are randomly selected from our existing subscriber base and are filled with items valued at over $300 per box and a few surprises. Lucky subscribers will not be notified until they receive the box as a surprise. Drawings are held twice a year and limited to 10 boxes only. The winners are determined by random, and you must be an existing subscriber. Winners will be announced after all boxes for the month have been delivered.  

  • When do I get my first GroomBox?

GroomBox orders are shipped by the 20th of each month. In order to receive a box on the 20th, your payment must be processed by the 3rd. The cutoff date for the shipping of boxes in the same month is the 12th of the month. Initial orders must be placed for subscription boxes by this date or you will not receive your first box until after the 20th of the next month. 

  • What is in each GroomBox?

This varies each month as we work deals with suppliers and OEM manufacturers from around the world. Expect to see items such as bows, ties, bandannas, brushes, dematters, shears, blades, nail accessories, colognes, shampoos, and more! Each item is tested by our groomers before being added to GroomBox offerings. 

  • When are payments processed?

Payments are processed on the 3rd of every month for monthly subscriptions, and 3 month and annual subscriptions are processed at the time of subscription. All plans auto-renew on the 3rd.

  • When will my GroomBox arrive?

All Groomboxes are shipped via USPS priority mail and will arrive in approximately 3-5 days after shipment has occurred. Check your notifications to see if your box has shipped yet for tracking information.

  • Are Groomboxes Refundable?

We do not offer refunds for GroomBoxes on the monthly plan or any of our on-demand boxes. EXCEPTION: Our premium shear set box comes with a 30 day satisfaction guarantee. We do offer cancellations on subscription commitments as outlined below.

  • Do you charge shipping?

We currently do not charge for shipping but please keep in mind that each box costs us about $8.50 to ship. This has to be factored into the overall cost of the box. We do charge for shipping for international orders. 

  • What if I received a damaged box?

Well that sucks! In all seriousness reach out to us within 24 hours of your item being delivered to notify us so that we can send you a replacement right away if the products are damaged.  Eamil us at support@groomboxss.com

  • What kind of brands can I expect?

We use only the best brands that will negotiate with us to get their lines into the GroomBox. We also use private label brands as well that meet our strict quality guidelines. We have some well known name brands in our boxes. Check out our reviews online to see samples of what is included. 

  • Can I buy a box as a gift for someone else?

Absolutely! What a great way to show your favorite groomer or family member that you care about the work they do. Not only does GroomBox provide top quality merchandise at an amazing price, you can customize your gift message to the recipeint!

  • What about sales tax?

All order to the state of Florida are required to pay 6% sales tax. No other taxes for anywhere else in the United States.

  • What about foreign orders?

We are going to launch with international shipping available for a few countries to start off with. Customs duties, taxes and fees are the sole responsibility of the buyer. Please note that international shipping will occur by First Class international and in order to keep prices low for you and us, may not include our signature delivery box. Shipping charges are the responsibility of the buyer. We currently support the United Kingdom and Canada. 

  • Are there any cancellation fees?

There are no fees for cancelling an order before it has shipped as long as your GroomBox has not shipped for the month and we are notified by the 25th of the prior month. Do not email us the day before renewal and ask for your subscription to be cancelled. We need at least 5 business days notice to get this done. If you want to cancel and it is after the 25th of the month, you can cancel from your online account. If you do not cancel within this timeframe and the renewal processes, you will receive a box for the month.

For 3 month and 12 month plans, there will be a cancellation fee of 30% of your remaining months minus the months you have received. For example, if you cancel a 3 month subscription after receiving one box you would have a deduction of $44.99 for the box you received, plus the cancellation fee of $26.99. You would receive a refund with 2 months left of 63.01. This same formula applies to all term plans. This is because we buy inventory months in advance for boxes, if those boxes are cancelled, then we are left with inventory that cannot e sold(some manufacturers specifically request that we not sell on our site, they provide products solely for the GroomBox)   You can cancel your subscription from your account and shipments will continue until your prepaid subscription is up. If you want to cancel these shipments and get a refund of unshipped boxes, you must contact us at support@groomboxss.com to request a refund. Cancellation fees apply for 3, 6 and 12 month packages as outlined above.