How it all works

We are always looking for new items to go in each box. Have a suggestion for an item? Reach out to us at support@groomboxss.com

Read below for information of how the process works

How it works

We offer two sizes of boxes: Mini box and Standard.  

Mini: The mini box is great for pet owners as it will include smaller amounts of what is included in a standard Groombox. No tools or shears or clipper blades will be included. Typically, the mini box will include things to pamper your pet.  

Standard Monthly: This box contains anywhere from 3-10 items each month depending upon product cost and value. We have brands such as Davis, Millers Forge, Pet Head, Crown, Cindra, Warren London, Furminator, Andis, Double K, custom manufactured items for Groombox, and we continue to add new companies and brands in every week.

New Subscribers 

All new subscribers will receive a box in about a week from their first order. If you place your order on the 19th of the month or later, you will not be charged the following month and will not get a box for the following month. 

For example, if you subscribe on May 19th, you will receive a box in about a week or so. The next time you will be charged and receive a box will be in July (not June) as the the order was placed after the cutoff date of the 18th. 

If you would like to receive a box in these cases(in June for example) please send us an email at support@groomboxss.com and we will manually adjust the renewal date so that you do not have to wait over a month for your second box. 

If you have any questions send us an email or contact us on Facebook. 

New subscriber boxes are totally random from the boxes that are going out during the month that you sign up on.  

We ship new subscriber boxes out once a week typically on Fridays.

Existing Subscribers 

Renewal dates are on the 3rd of each month. Once the payment is successful, all boxes will ship out by the 15th of the month. 

If you receive something damaged, please let us know right away so that we can send out a replacement at support@groomboxss.com

Cancellations 

There are a multitude of reasons in which a subscriber may want to cancel. Reach out to us first at support@groomboxss.com and see if there is anything we can do for you. If not, you can cancel your subscription from renewing at any time. This does not issue a refund, it simply stops the subscription from renewing. If you would like a refund of prepaid charges, YOU MUST SEND US AN EMAIL. There are no cancellation fees for monthly subscribers. If you are a on a term plan such as 3, 6, or 12 months, the fee is 30% of your remaining months deducted from the amount of the refund.

 Other refunds We do not refund gift cards or account credits into cash under any circumstance. Also, we do not allow returns and refunds of our subscription boxes under any circumstance.  

Rewards 

Yes, you read that right! We reward our customers. We are continuously trying to improve our box and increase our subscriber base. We send out product surveys via email and if you complete the entire survey you will receive a gift card from Groombox that can be used on things in the shop, for renewals, new signups, or saved indefinitely. Have a lot of friends or professional acquaintances who you think would sign up? We will reward you for this as well. Simply send us an email at support@groomboxss.com   

Reviews 

We appreciate all reviews whether they are good or bad. If you feel like leaving a bad review simply reach out to us first on Facebook or via email first to see if there is anything we can do.    

We are currently looking for someone to create a video review of our products. You must have an existing viewer base that we can verify. Send us an email at support@groomboxss.com for all the details. 

Photo reviews and Facebook reviews are also appreciated so reach out to us for those too!

If you have any other questions please refer to the FAQ page or simply send us an email at support@groomboxss.com and we will assist you.