Terms and Conditions
Use of the Site
You may use the Site only for your own noncommercial personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading or posting of information to the Site and are responsible for the consequences of such communications. Any other use of the Site requires the prior written consent of Groombox. You may not otherwise copy, modify, or distribute the contents of this Site without the prior written consent of Groombox. You may not modify, publish, transmit, participate in the transfer of, sell, create derivative works from, or in any way exploit any of the content found on the Site, in whole or in part. We require all Members (as defined below in section 4 of these Terms) to agree not to use the Site, and specifically prohibit any use of the Site, for any of the following purposes:
You may not use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on the Site. Further, you may not use any such automated means to manipulate the Site, such as automating what are otherwise manual or one-off procedures. You may not take any action to interfere with, or disrupt, the Site or any other user's use of the Site, including, without limitation, via means of overloading, “flooding”, “mailbombing” or “crashing” the Site, circumventing security or user authentication measures or attempting to exceed the limited authorization and access granted to you under these Terms. You may not frame portions of the Site within another web site. You may not resell use of, or access to, the Site to any third party without the prior written consent of Groombox. Registration and Passwords
You agree that additional terms and conditions may apply to specific products, orders or your use of certain portions of the Site, which can be found under the How It Works Page. If there is a conflict between these Terms and How it Works, the How it works shall control.
Site Not for Minors
As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
If you wish to purchase any product or service made available through the Site (each such purchase, a "Transaction"), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction. By submitting such information, you grant to Groombox the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction. All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures, and other descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services on the Site does not imply or warrant that these products or services will be available. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) in regard to the receipt, possession, use, and sale of any item purchased from this Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. Groombox reserves the right, with or without prior notice, to do any one or more of the following: (i) limit the available quantity of or discontinue any product or service; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion; (iii) bar any user from making or completing any or all Transaction(s); and (iv) refuse to provide any user with any product or service. You agree that by placing an order on the Site, you are entering into a binding contract with Groombox and agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions.
The Subscription Contract Between You And Us
Groombox offers various subscription types: including rebillable monthly subscriptions (“Monthly Subscriptions”); prepaid annual subscriptions (“Annual Subscriptions”); and prepaid gift subscriptions of three, six or twelve months (“Gift Subscriptions”).
You may cancel your subscription at any time from your online account. In order for us to cancel the subscription via email, you must email us NO LATER THAN THE 25th of the month PRIOR.
REFUSAL OF DELIVERY
If you refuse your GroomBox shipment, we will make 3 attempts to get in touch with you. Refusal of delivery counts as delivery in the eyes of GroomBox. We can reship your package at your cost to you. Otherwise, if no contact is received, no action will be taken by GroomBox other than holding your shipments for reshipment to you. In the event that we refund on refused delivery, actual postage cost will be deducted from your refund and you will be banned for life from GroomBox across all platforms.
AUTOMATIC RENEWAL TERMS
With respect of Groombox subscriptions subject to automatic renewal, you agree that Groombox may submit periodic charges (e.g., monthly) to your chosen payment method without further authorization from you, until you provide prior notice that you wish to terminate this authorization or to change your payment method. You agree that such notice will not affect charges submitted before Groombox reasonably could act.
By purchasing a Monthly Subscription, you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Groombox after the expiration date of your payment card. AUTOMATIC MONTHLY RENEWAL TERMS Your subscription will be automatically renewed for successive monthly periods[ and your payment method will automatically be charged for each successive monthly period at the then-current subscription rate until you cancel your Monthly Subscription renewal. CANCELLATION POLICY FOR MONTHLY SUBSCRIPTION RENEWALS To cancel your Monthly Subscription at any time, you may 1. Logon to your account and follow the cancellation procedures there. If you cancel, you may use your subscription until the end of your then-current subscription term.
GroomBox offers term plan pricing from time to time based upon available slots for all of its subscription products. Term pricing is a contract that you agree to pre-pay for the term length and we deliver boxes to you during this term on a monthly basis. If you choose to cancel a term plan, you will receive boxes each month until your pre-paid plan runs out. We do not offer cancellations or refunds of prepaid term plans as we manufacture some items months in advance.
By purchasing an Annual Subscription, you agree and acknowledge that your subscription has an initial pre-payment feature for one full year of service and a recurring Annual Subscription renewal fee at the then-current Annual Subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Groombox after the expiration date of your payment card. AUTOMATIC ANNUAL RENEWAL TERMS At the end of each yearly subscription term, your subscription will be automatically extended for another term of one year and your payment method will automatically be charged the Annual Subscription renewal fee at the then-current Annual Subscription rate until you cancel your Annual Subscription renewal. CANCELLATION POLICY FOR ANNUAL SUBSCRIPTION RENEWALS
You can cancel your current Annual Subscription at any time from renewing. To cancel your Annual Subscription renewal for the following year, at any time after you were billed for the then-current year, you may logon to your account and follow the cancellation procedures there, or send us a message at firstname.lastname@example.org and we will do it for you.
Monthly subscription plans renew each month on the 3rd. If for some reason your payment card fails, you will be notified via email and GroomBox’s payment processor will try for 10 days to reauthorize the charge. If the charge cannot be completed, you will be notified via email or phone call. If there is no response from you after the 10-day period, we will cancel your subscription.
There are no cancellation fees for month to month subscriptions. However, if you cancel a term plan, your boxes will continue until your prepaid term expires. There are no refunds once the order is placed as product manufacturing for shears is started months in advance. Local laws vary, please check as this may not apply to you.
All products are sold as is with no refund. This applies to everything in the store including subscription boxes and shears. If we choose to allow refunds, it will be written in the description. Term plans can be refunded following the chart at the bottom of the page. No refunds of gift cards under any circumstance. Gift Cards do not expire. There are also no refunds of gift cards, account credits, or used merchandise under any circumstance. GroomBox may provide a gift card at its sole discretion, but this is solely up to GroomBox.
Product Information; Limitation on Quantities
Excluding any content that may be submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies, which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted or acknowledged). We do not guarantee that all products described on our Site will be available.
You acknowledge and agree that the content (other than content that may be submitted by Members), materials, text, images, videos, graphics, trademarks, logos, button icons, music, software and other elements available on the Site are the property of GroomBox or our licensors and are protected by copyright, trademark and/or other proprietary rights and laws. You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify or create derivative works from any content or materials on the site. All trademarks are the property of their respective owners. Except as expressly set forth in these Terms, no license is granted to you and no rights are conveyed by virtue of accessing or using the Site. All rights not granted under these Terms are reserved by Groombox.
Disclaimer – No Professional Advice
Any information provided by us regarding the products or otherwise (e.g. product descriptions or instructions) is for informational purposes only. You should not take any action based upon any information contained on the Site. Use of the Site is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging inserts and instructions and all manufacturer directions and warnings and seek independent professional advice when appropriate. Taxes
Your total price will include the price of the product plus any applicable sales tax for orders shipped to the State of Florida; such state and local sales tax is based on the shipping address and the sales tax rate in effect(Currently 7.5%) at the time you purchase the product. We will charge tax only for orders sold and shipped to Florida. All other states it is your responsibility to pay tax on your purchases, not Groombox responsibility unless required to do so.
Limitation of Liability
EXCEPT IN THE CASES OF WILLFUL MISCONDUCT AND RECKLESS CONDUCT ON THE PART OF GROOMBOX, IN NO EVENT SHALL GROOMBOX, SUBSIDIARIES, AFFILIATES OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, SUPPLIERS, AFFILIATES, OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE, WHETHER BASED UPON WARRANTY, CONTRACT OR TORT (NEGLIGENCE). EVEN IF GROOMBOX HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. EXCEPT IN THE CASES OF WILLFUL MISCONDUCT AND RECKLESS CONDUCT ON THE PART OF GROOMBOX, IN NO EVENT SHALL THE TOTAL LIABILITY OF GROOMBOX, ITS AFFILIATES OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF THIS SITE, WHETHER IN WARRANTY, CONTRACT OR TORT (NEGLIGENCE), EXCEED THE AMOUNT YOU PAID TO GROOMBOX IN CONNECTION WITH THE EVENT GIVING RISE TO SUCH LIABILITY. You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site.
Use of Products
You agree by using our service not to hold Groombox or its suppliers at fault for the use for any of the products that you receive from Groombox. You must follow all directions for use and items are to be used at your own risk. We will not be held liable to damages, injury, or loss of revenue from the use of any products that you receive from Groombox.
We control and operate the Site from the United States. We make no representation that materials on the Site are appropriate or available for use outside the United States. If you choose to access this Site from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. This also applies to products being delivered overseas and any respective customs charges, duties, taxes, or prohibited items. Risk of Loss
Any merchandise purchased from our Site is shipped directly by GroomBox. There are rare cases in which an order may come direct from a manufacturer. IN both cases, if an item is scanned as delivered at an address that was provided on the site, there will be no refund or reshipment of merchandise. Governing Law
The laws of the State of Florida shall govern these Terms without regard to conflict of laws provisions.
Any dispute relating in any way to your visit to, or use of, the Site, to the products you purchase through the Site (including a subscription), or to your relationship to Groombox shall be submitted to confidential arbitration in Pensacola, Florida; provided, however, that to the extent that you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of Florida. You hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in the state and federal courts of Florida. Arbitration under these Terms will be conducted pursuant to the Commercial Arbitration Rules then prevailing at the American Arbitration Association. The arbitrator’s award will be final and binding and may be entered into as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms will be joined to an arbitration involving any other party subject to this Terms, whether through class action proceedings or otherwise. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of this Site or these Terms must be filed within one (1) year after such claim of action arose or be forever banned. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. YOU AND GROOMBOX LLC AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and GROOMBOX LLC agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.